We are not required to provide a refund or replacement if you change your mind. We will honour a refund request if the product, feature or service you have purchased has a major problem.
This is when the product, feature or service:
- cannot be delivered within the agreed timeframe;
- Does not perform substantially in accordance with the Documentation and this cannot be rectified within a reasonable period of time;
If the problem is not major, we will rectify the issue in accordance with the "HealthTrack Maintenance Agreement" that defines the "Service Levels" and "Response Times"